project details

Express Logistics

To improve the relationship between managers and contractors, we designed a communications workshop and produced a video based on information gathered from a survey of 950+ service center managers and independent contractors. To complement the workshop and in collaboration with subject matter experts from the IC Relations department, we created a welcome kit for new independent contractors which included everything needed to successfully begin doing business with the company. On the employee side, we designed a pricing and revenue management workshop and eLearning course to introduce new pricing programs and tools to 900+ national and field sales representatives.

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