project details

Property Management

We designed and delivered two statewide sales conferences for 150+ participants including breakout training sessions to introduce an industry standard customer satisfaction tool, Net Promoter Score, otherwise known as NPS. Incorporated into the training was a popular topic from NPS, known as Listening to the Voice of the Client as well as other concentrated sessions on cross-selling and upselling opportunities. In support of the project and to ensure a successful outcome of the conference, we designed and delivered two webinars for thirty facilitators to review the entire event schedule including the attendee list, guest speakers, training plan and overall logistics.

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